TERMS & CONDITIONS – TREATMENTS

These Terms & Conditions apply to all prospective and existing clients. By booking an appointment, you agree to the following:

1. Booking & Deposits

All treatment appointments are scheduled following an in-person consultation.

• A non-refundable deposit is required at the time of booking to secure your appointment.

• This deposit is only refundable under the circumstances listed in Section 2.

2. Deposit Refund Policy

A refund of the deposit will be issued only in the following circumstances:

2.1 Failed Scratch Test

If your scratch/allergy test (performed during consultation) shows a reaction that makes you medically unsuitable for the procedure, your deposit will be refunded.

You must notify the practitioner immediately and no later than 24 hours after the test.

2.2 Cancellation With 72 Hours’ Notice

If you provide at least 72 hours’ notice to cancel your appointment, your deposit will be transferred to a new appointment date.

If you choose not to rebook, the deposit is refundable.

2.3 New Medical Conditio

If you develop a medical condition that prevents you from safely undergoing the procedure, you must provide a doctor’s or hospital letter confirming this.

Upon receipt of valid evidence, your deposit will be refunded in full.

3. Late Cancellations & Missed Appointments

• If you cancel an appointment with 24–48 hours’ notice, the practitioner may, at their sole discretion, attempt to fill your appointment.

• If the slot is successfully filled, you may rebook once more.

• However, if you miss or cancel that rebooked appointment—or any subsequent appointments—you will no longer be eligible for further bookings, and your name will be removed from the client list.

• Cancellations made with less than 24 hours’ notice or failure to attend result in the loss of your deposit.

4. Model Rates / Discounted Appointments

For clients receiving treatment at a discounted model rate

• Full payment of the discounted rate is required at the time of booking.

• All payments for model-rate appointments are strictly non-refundable, regardless of cancellation reason.

5. Agreement

By booking any treatment, you confirm that you have read, understood, and agreed to these Terms & Conditions.

TERMS & CONDITIONS – LVW BEAUTY ACADEMY

These Terms & Conditions apply to all trainees enrolling in any course or workshop offered by LVW Beauty Academy (“the Academy”). By booking a training course, you agree to the following:

1. Booking & Deposit

1.1 A £500 non-refundable booking deposit (or an alternative amount agreed in writing) is required to secure a training place.

1.2 Alternatively, the trainee may pay the full course fee at the time of booking.

1.3 All remaining balances must be paid no later than 6 weeks before the scheduled training date.

1.4 Failure to make full payment by this deadline will result in the automatic cancellation of your booking, and the deposit will be forfeited.

2. Cooling-Off & Cancellation Policy

2.1 You may cancel your training place within 7 days of booking.

2.2 Any refund due will be issued minus:

the non-refundable booking deposit, and

• the cost of any services already provided, including but not limited to:
  • training materials
  • kits ordered on your behalf
  • administrative or consultancy support
  • any other costs incurred by the Academy

2.3 If payment has not yet been made for services already provided, an invoice will be issued and must be paid in full.

3. Transfer of Training Dates

3.1 Training dates cannot be transferred if the request is made less than 14 days before the scheduled start date.

3.2 If a transfer request is approved, any hotel, travel, or other costs already incurred by LVW Beauty Academy must be reimbursed in full before a new date can be confirmed.

3.3 Training places cannot be transferred to another person without prior written consent from LVW Beauty Academy.

4. Non-Attendance & Incomplete Training

4.1 No refund will be provided if the trainee:

• does not attend the course or workshop,

• arrives late and misses essential content, or

• fails to complete the full training programme.

4.2 In the unlikely event that LVW Beauty Academy cancels the training, a full refund or alternative date will be offered.

5. Attendance & Certification

5.1 Trainees are required to maintain 100% attendance for the times stated in their training confirmation letter.

5.2 Payment for and attendance at a training course does not guarantee the award of a certificate.

5.3 Certificates are issued only when the trainee demonstrates competency and meets the Academy’s required standards of learning and performance.

5.4 If the trainee does not meet the required standard, additional training may be required, which will incur additional fees.

6. Agreement

By booking a course with LVW Beauty Academy, you confirm that you have read, understood, and agreed to these Terms & Conditions.

Right to Refuse Treatment

LVW Beauty reserves the right to refuse treatment or training services to any client or trainee at our sole discretion. This includes, but is not limited to, situations where:

• The client is unsuitable for treatment due to medical, ethical, or safety concerns.

• The client fails to disclose relevant medical information.

• The client demonstrates aggressive, inappropriate, or disruptive behaviour.

• The client does not comply with aftercare instructions, consultation requirements, or booking policies.

• The practitioner believes the treatment is not in the client’s best interest.

• The client has repeatedly cancelled, rescheduled, or missed appointments.

• The practitioner feels uncomfortable or unsafe providing the service.

In all cases, the practitioner’s decision is final. Where applicable, refunds will only be provided in accordance with the stated Terms & Conditions.